Returns Policy

Refund and Returns Policy

At Wood Pet Store , we strive to ensure that you and your pets are completely satisfied with our products. If for any reason you are not happy with your purchase, we offer a hassle-free return and refund policy as outlined below.

Return Eligibility

You may return an item if it meets the following conditions:
✔ The item is unused, unopened, and in its original packaging.
✔ The return request is made within 7 days of receiving the order.
✔ The product is not perishable, such as food, treats, or supplements (for hygiene and safety reasons).
✔ The item is not a personalized or special-order product.

How to Initiate a Return

  1. Contact Us – Email us at sales@woodpetstore.com with your order details, reason for return, and any relevant images (if applicable).
  2. Approval & Instructions – Once your return request is approved, we will provide you with return shipping instructions.
  3. Ship the Item – Pack the item securely and send it to our return address using a reliable courier service. Return shipping costs are the customer’s responsibility unless the return is due to an error on our part (e.g., wrong or defective product).

Refund Process

  • Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
  • Refunds will be issued to the original payment method used at checkout.
  • Shipping fees are non-refundable, except in cases where the return is due to our mistake.

Exchanges

We offer exchanges for defective or incorrect items. If you received a damaged or wrong product, please contact us within 48 hours of delivery to arrange a replacement.

Non-Returnable Items

🚫 Opened or used pet food, treats, or supplements.
🚫 Personalized or custom-made products.
🚫 Clearance or final-sale items.
🚫 Any item not in its original condition or missing parts due to reasons not related to our error.

Damaged or Incorrect Items

If you receive a damaged or incorrect product, please notify us within 48 hours of delivery. We will arrange for a replacement or issue a full refund, including shipping costs.

Need Help?

For any questions or assistance, feel free to contact our customer support team:

📧 Email: sales@woodpetstore.com

Thank you for shopping with Wood Pet Store FZC! Your satisfaction is our priority.