Delivery Information Leave a comment
Delivery Information
At Wood Pet Store FZC, we are committed to providing a smooth and reliable delivery experience. Below, you will find all the necessary details about our shipping process, delivery times, and policies.
Shipping Locations
We currently deliver across the United Arab Emirates and select international destinations. Please check with our customer support team to confirm delivery availability for your location.
Delivery Timeframes
- UAE Orders:
- Standard Delivery: 2-4 business days
- Express Delivery: 1-2 business days (additional charges apply)
- International Orders:
- Delivery times vary by location and shipping method. Estimated delivery: 5-10 business days.
Shipping Fees
- UAE Orders:
- Free delivery for orders above AED 150.
- A shipping fee applies for orders below the minimum amount.
- International Orders:
- Shipping costs vary based on destination and order size. Fees will be calculated at checkout.
Order Processing
- Orders placed before 2:00 PM (UAE Time) will be processed the same day.
- Orders placed after this time or on weekends/public holidays will be processed on the next business day.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your package in real time.
Delivery Partners
We work with reliable courier services to ensure your order reaches you on time and in excellent condition.
Delivery Policy
- Customers are responsible for providing the correct shipping address at checkout.
- If a delivery is unsuccessful due to an incorrect address, additional shipping fees may apply.
- If you are unavailable at the time of delivery, our courier will attempt redelivery or contact you for further instructions.
Returns & Exchanges
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for assistance. For more details, visit our Returns & Refund Policy page.
For any inquiries regarding delivery, feel free to reach out to us:
📧 Email: sales@woodpetstore.com
📞 Phone: 065 233 470 / 0529175818
Thank you for shopping with Wood Pet Store FZC! We appreciate your trust in us.
